Here you’ll find the list of services accessible either directly or through related agencies in the Swansea Bay Health Board.
- Calan DVS
- National Domestic Abuse Helpline
- Finding Legal Options for Women Survivors (FLOWS)
- Rape Crisis
- Refuge – Specialist services for survivors of domestic abuse
- Welsh Women’s Aid
- Organisations for men
- Men’s Advice Line
- Mankind Initiative
- Survivors UK
Neath Port Talbot Acute Clinical Team
The Acute Clinical Team (ACT) gives short-term care to frail patients who would rather be in their own home.
They can also call on other teams to provide treatment in the home, like physiotherapy.
The team provides care between the hours of 8:30am and 10pm, seven days a week.
GPs can refer patients to the ACT and they can also be called out by the ambulance service, social workers, district nurses, Acute GP Unit, hospitals, A & E Departments and the voluntary sector. It also works with paramedics to avoid unnecessary hospital admissions from 999 calls. Accepts patients over 18 years of age.
Referral times are Monday to Friday 8:30am to 5pm and can be contacted Neath Port Talbot Gateway – 01639 686802
On Weekends and Bank Holidays 8:30am to 5pm and can be contacted through Neath Port Talbot Hospital Switchboard on 01639 862000
If patients do end up being hospitalised, ACT can also help achieve an early discharge.
Some of the conditions that are supported by ACT include:
- Any deterioration in the patients physical health and social situation that puts them at risk of unnecessary hospital admission
- Where there’s a progressive deterioration in the patients’ health that could be stabilised by a comprehensive assessment
Examples of these include:
- Chest infections/Urinary Tract Infection’s, viral illnesses, diarrhoea and vomiting, dehydration/malnutrition, not coping at home, falls, confusion secondary to organic causes, patients requiring intravenous antibiotics, (IVABX), intravenous infusions/subcutaneous infusions
- Support and advice for Care Home staff with their patients including end of life care, IV infusions and IVABX, patients at risk of hospital admission with reduced fluid intake, patients who may be aspirating and with reduced dietary intake
- Patients who require short term drug titration and monitoring of Atrial Fibrillation, Assessment and management of suspected Deep Vein Thrombosis of lower limbs ’in patients who are housebound, management of newly diagnosed Pulmonary Embolism suitable for outpatient treatment
- Patients who need short term care/support/medical intervention in a crisis situation until a longer term plan of care can be established
- Patients who are acutely unwell needing a hospital admission
What does ACT do?
- Comprehensive Medical assessment and management plan including investigations and a medication review by Nurse Practitioners and where appropriate by a Consultant Physician either at home or in rapid assessment clinic in the Elderly Day Unit at Neath Port Talbot Hospital.
- Treatments provided include IVABX, IV/subcutaneous fluids, IV treatments initiation and titration of anticoagulant therapy.
- Monitoring such as base line observations including oxygen saturations, weight, fluid balance, blood tests, ECG, bladder scan.
- Physiotherapy/Occupational Therapy for acute muscular skeletal problems, falls prevention, acute chest problems, mobility, confidence, equipment provision
- Home Care support – personal care, medication support, meal provision, toileting
- Access to services – Elderly Day Unit and to inpatient beds in Neath Port Talbot Hospital. Onward referral to other services as required including Secondary Care Consultants and Clinical Nurse Specialists, Reablement Team, Sensory Support, Social Worker and voluntary services.
- For urgent, same day referrals from GP to hospital
- NOT for lifethreatening conditions (where you would go to A&E)
- For urgent, unplanned care where urgent same day bloods or other investigations (e.g. X-ray) would help.
Services like AGPU, which prevent unnecessary admissions, not only help to free beds for those who need them, but improve the care given to other patients with urgent care needs as they get their tests and treatments more quickly without being admitted.
This means some patients who would once have gone to Morriston’s Emergency Department and then wait to be admitted, are instead seen and treated in a few hours at the AGPU service across the city at Singleton. It is a practical example of how Swansea Bay hospitals are working together, and with community services, to support the unscheduled care demands
WCADA – Support and treatment for those affected with substance misuse
Abertawe Alcohol and Drug Assessment Service (AADAS) – specialist alcohol and substance misuse service for people aged 18 and over
MAY BE HELD AT THE PRACTICE OR IN HOSPITAL
ASD Connect Group Port Talbot – a welcoming group for AS Teens and families to socialise
ASD Information from NHS Direct Wales
The Autism Helpline – Provides impartial and confidential information, advice and support to people with autism and their families Tel: 0848 0704004
National Autistic Society Wales – Support and activity information
- Day service for blood transufion/iron infusion
- Also caters for falls assessment
Neath Port Talbot Hospital
Tel: 01639 862603 or 01639 862604
Fax: 01639 862606
Disabled Access: Yes
A child of mine – support for bereaved parents
2 Wish Upon a Star – provides bereavement support for families who have suddenly and traumatically lost a child or young adult aged 25 years and under.
Beyond The Blue – range of supportive and therapeutic interventions that meet the needs of children, young people and their parents.
Cruse Bereavement Care – support and somewhere to turn when someone dies
Macmillan Cancer Support Neath
Tenovus Cancer Care – If you have cancer or you’re close to someone who has, it can be frightening and stressful. Tenovus Cancer Care can help.
- Team Around The Family
- Children’s Mental Health
NPT Carers – Advice, support and information for carers
Counselling Directory – Find a counsellor or therapist near you
Marriage Care – For healthy couple relationship and support when they’re not|
Visiting your local pharmacy is a great way to access prompt advice and treatments for common conditions, especially after GP surgeries have closed for the day and on the weekends.
Some of the work traditionally done by GPs is now done by pharmacists instead. This includes giving prescription-only medications for a number of minor ailments when necessary without the need to see a doctor. And, like other medications in Wales, these are also free.
You have to register with the pharmacy to use the scheme, but the process only takes a few minutes.
Consultations are carried out in a private room and if the pharmacist decides you still need to see a doctor they will refer you.
- Athletes’ foot
- Backache (acute)
- Cold sores
- Conjunctivitis (bacterial)
- Dermatitis (acute)
- Dry eye
- Head lice
- Ingrowing toenail
- Mouth ulcers
- Nappy rash
- Oral thrush
- Sore throat/tonsillitis
- Vaginal thrush
Run at the practice
- informational videos
- For Social Support, please see ‘social services’ tab.
If tooth or gum pain develops contact your own dentist as they can provide emergency treatment.
If you are not registered with a practice or develop a problem outside of normal working hours ring 111 and they will help you find your nearest emergency dentist.
Alternatively, here are some dentists in the Neath Port Talbot area:
If you receive urgent dental treatment the charge will be £14 unless you are exempt from paying NHS charges. If you do not have to pay for treatment, you will be asked to provide evidence of this when you attend the practice.
Toothache on its own (for example, toothache with no other accompanying symptoms or signs) is not a dental emergency. Patients with toothache should not attend an Emergency Department.
Run at the practice.
Tel: 01639 862826
Disabled Access: No
Patients can contact the Single Point of Access (SPoA) for assessment: 01639 862826. If completing a nurse referral, please see website URL for referral form or you can telephone the service to make a referral over the phone. Emailed referral forms are only picked up Monday to Friday between 8.00am and 5.00pm. Out of Hours referrals must be telephoned through via 01639 862000. The service operates over a 24 hour period and is principally responsible for persons over 18 years of age who require nursing care in their place of residence. Number available Monday-Friday 8.30am – 4.30pm. Patients to ring main switchboard out of hours 01639 862000.
Areas covered: Whole Neath Port Talbot locality including towns such as Aberavon, Britton Ferry, Neath, Port Talbot, and Glynneath.
Exclusions: Exclusions to the District Nursing Service are where the patient has social care needs only.
Out Of Hours Access Arrangements: After 4.45pm, weekends and bank holidays
Out Of Hours Tel. No.: 01639 862000 (Neath Port Talbot Hospital Switchboard).
Referral Criteria: Patients eligible for the District Nursing Service must be aged over 18 and regarded as housebound. Patients must have a nursing need that requires the expertise of a Registered Nurse. The patient resides within N&PT Local Authority geographical boundaries.
Our district nurses provide a healthcare service to people who are unable to visit the GP surgery or community clinics and who need nursing care, advice and support due to being permanently or temporarily housebound.
District nursing is a branch of the nursing profession consisting of specialist district nurses, community staff nurses and health care support workers with a wide range of specialist skills. The district nursing service works in partnership with colleagues in the community and hospitals to ensure the best care for patients. We also have specialist nurses and therapists as part of the team in order to enhance the care we can provide.
The aim of the 24-hour, seven-day-a-week service is to enable individuals to maintain their own independence and achieve self-care.
When this is not possible dignified and compassionate care is provided for those patients unable to return to independence, with chronic debilitating conditions and at the end of their lives
Pelvic pain, irregular periods, painful bowel movements, painful urination, pain during or after sex, difficulty getting pregnant
Can receive via clinician or self referral
What is offered?
Education, support, signposting
- WALES URGENT EYE CARE (WECS) at your local optician
- Urgent attention for symptoms such as: a red eye, a painful eye, sudden loss/change in vision, double vision, flashing lights/floaters, some foreign bodies.
A&E Morriston Hospital
- loss of consciousness
- acute confused state and fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
- major trauma such as a road traffic accident
- When you need to go to A&E but are too unwell to get there safely.
- Any immediate threat to life/safety
Call 999 now if you have any of these:
- signs of a heart attack pain like a very tight band, heavy weight or squeezing in the centre of your chest
- signs of a stroke face dropping on one side, can’t hold both arms up, difficulty speaking
- tried to end your life by taking something or harming yourself
- severe difficulty breathing not being able to get words out, choking or gasping
- heavy bleeding spraying, pouring or enough to make a puddle
- severe injuries after a serious accident
- seizure (fit) someone is shaking or jerking because of a fit, or is unconscious (can’t be woken up)
- sudden, rapid swelling of the lips, mouth, throat or tongue
Deaf people can use 18000 to contact 999 using text relay.
- NPT FLYING START
- To contact Flying Start in NPT you can phone 01639 873026 or e-mail email@example.com.
About Flying Start
If you live in a Flying Start area, your child may be able to access free part-time childcare where staff are highly qualified, trained and DBS (Disclosure and Barring Service) checked. Childcare is available 2½ hours per day, 5 days a week, for 42 weeks during the year your child is 2. Settings offer quality indoor and outdoor environments, which help your child settle and make new friends. They are well planned with lots of opportunities for your child to explore, discover and be curious about their world. These new experiences build on the knowledge and skills your child has gained with you at home, supporting their development ready for nursery and school.
Your child’s well being comes first for us. Within Flying Start areas Health Visitors have more time to spend with families. They will offer extra support and advice throughout pregnancy and the first years of your child’s life.
Play, Learn, Grow
You have the biggest part to play in your child’s development. There are play and learn sessions / parent toddler groups in your community. You can have fun reading, singing and playing with your child. Sharing ideas along the way with other parents, carers and professionals. The sessions support children to learn through play and develop their language, communication and social skills.
Flying Start is about providing support for the whole family: mums, dads and carers – as well as the extended family. Looking after young children can be very challenging and no-one has all the answers. That’s why we run parenting programmes, which may include topics such as:
- Promoting positive parenting
- Coping with / managing children’s behaviour
- Developing routines
- Potty training
- Sleeping problems
- Other common parenting issues
As well as the group sessions, you are welcome to talk to Flying Start staff on a one-to-one basis in order to discuss any aspect of parenting. If you want they can be arranged as part of a community group or in your own home.
Flying Start is available to all eligible children and their families in certain postcodes within the following areas:
- Briton Ferry
- Gwaun Cae Gurwen
If you are living in one of these areas and would like to check if you are eligible for Flying Start please contact your Health Visitor or the Flying Start administration team by emailing firstname.lastname@example.org.
Parenting Workers in your Area
Christopher Jones– Aberafan
Ashley Chipps – Pontardawe, GCG & Ystalyfera
Diane Jones – Afan Valley – Croeserw, Cymmer, Blaengwynfi, Glyncorrwg, Dyffryn & Abercregan
Cathryn Williams – Sandfields & Skewen
Rebecca Bishop – Melin & Briton Ferry
Cath Morris – Glynneath, Taibach & Cwmavon
Jamie Hopley – All Areas (Father and Male carers)
For General information, please contact us on
Watch the Flying Start Video to find out more!
- An alternate way to access sexual health services remotely.
- Relationship advice
- Welsh Gender Service
- Based in CARDIFF
We have a team dedicated to organising the insurance documents and medicals. They’ll liaise with the doctors who aim to complete the forms as soon as they can (though it can take up to 28 days in some instances from when the clinician receives the form).
- medical reports
- examinations for employers
- insurance companies
- private prescriptions
- travel agents
- HGV licences
- private letters
ALSO KNOWN AS CMATS
Clinical Musculoskeletal Assessment and Treatment Service (CMATS)
This service is designed to improve patient care, by supporting you if you have problems with your joints, muscles, ligaments, tendons, bones and/or sensitivity of the nervous system. It does not replace existing physiotherapy and podiatry services.
Referral to CMATS is made by your health care provider (e.g. GP) once you have tried other forms of managing your condition first. Including advice, medication or referral to therapies.
Afan Team – Neath Port Talbot Clinics
- Contact number – 07581569882
- Team Leader – Adele Jones
- Surgery – Midwife
- Cymmer – Lydia Rayson
- Cwmafan – Catrin Lewis
- Mount – Julie Jones
- Kings – Rebecca Morris
- Fairfield – Rebecca Morris
- Rosedale – Sian Whitecross
- Riverside – Adele Jones
Contact number – 07581569882
Team Leader – Adele Jones
Surgery – Midwife
Contact number – 07815779113
Team Leader – Carly Thomas
Surgery – Midwife
Tabernacle – Carly Thomas
Skewen Medical Centre (Queens) – Mel Green
Waterside/Briton Ferry (Wilkes) – Amanda Morgan
Castle – Helen Griffiths (clinic only)
Dulais Valley – Rachel Evans
Vale of Neath – Ann-Marie Halse
Victoria Gardens – Helen Griffiths (clinic only)
Dyfed Road – Helen Griffiths (clinic only)
Alfred Street – Helen Griffiths (clinic only)
MRI – Magnetic Resonance Imaging Scans
- Useful for ‘soft tissue’ scanning.
- Usually can only be requested by secondary care
- Based in Neath Port Talbot Hospital
- Adults and children over the age of one who have had an accident within the last couple of weeks can be seen at the Minor Injury Unit at Neath Port Talbot Hospital,It is open between 7.30am and 11.00pm, seven days a week, at Neath Port Talbot Hospital, Baglan Way, Port Talbot, SA12 7BX. Contact number: 01639 862160
An experienced team of specially-trained emergency nurse practitioners, triage nurses and health care support workers treat patients for minor conditions including:
- cuts and minor burns
- sprains and strains
- broken bones
- dislocation of the shoulder, fingers and toes
- head and facial injuries with no loss of consciousness and the patient is not taking anticoagulant (blood thinner) medication.
- neck injuries, where you are mobile with no pins and needles in your arms
- back injuries where you are mobile and the pain has not occurred from you twisting your back or lifting something
- foreign bodies to eyes, ears and nose
- non-penetrating eye and ear injuries
- rib injuries where you are not coughing up blood and you don’t have a chest infection
- bites (insect, animal or human)
- insect stings
The team CANNOT TREAT:
- symptoms of Covid-19
- colds, coughs, sore throats, earache, rashes, temperatures
- urinary infections, cystitis or catheter problems
- dental problems
- accident with injury to abdomen/stomach
- chest pain
- breathing problems
- painful limbs, joints or backs
- skin complaints including boils and rashes
- wounds that have not been caused during an accident.
- For GP Care when Castle Surgery is Closed (Weekends, Bank Holidays unless stated otherwie, after 6:30pm and before 8am)
The GP Out-of-Hours Service operates from 6.30pm to 8am on weekdays and all day on weekends and bank holidays.
Your call will be answered by a trained call handler who will take some details and then a healthcare professional will call you back to assess your needs.
You will be offered self-help advice or an appointment at one of the Swansea Bay primary care centres in Morriston and Neath Port Talbot hospitals.
Sometimes, if the GP thinks it is necessary, a home visit may be arranged.
Also ring 111 to access NHS Direct Wales – a health information and advice service available 24 hours a day.
- Based in Morriston Hospital.
- Your GP/Clinician may refer a child for urgent review in PAU
- On some occasion, a child may have open access so can attend without seeing a clinician.
- Pharmacy Locations and Services
- See also, common ailments
- Please contact the department on 0300 300 0024
Foot health has a fundamental link to health and well being.
Infection, ulceration, amputation and disabling foot pain have a significant impact on mobility, independence, quality of life and a person’s ability to work or care for others.
Podiatry’s foot health team is committed to delivering quality services (fair, timely, safe and effective) to the community, achieving positive outcomes by prevention, improvement, cure and empowerment.
They provide a patient-centred service incorporating individually tailored treatment plans, education and empowerment to support well being and quality of life for patients who frequently present with complex medical and social needs.
Why choose the direct access telephone service?
Podiatry Direct is a telephone service to provide direct access for advice and assessment of foot-related problems. You will speak with a podiatrist who will discuss your foot health needs and offer specialist advice. You will also be offered an appointment where appropriate.
Telephone: 0300 300 0024
Monday to Friday 9:00am -12:00pm and 1:00pm to 3:45pm (excluding bank holidays)
You will be asked a number of questions by the podiatrist so that he or she can fully understand your problem.
You will be asked questions about:
- Your foot problem
- The medicines you are taking
- Any medical problems
Please have this information readily available when you telephone. It would also be helpful if you could have your hospital or NHS number available.
The podiatrist will then discuss with you the best way of helping you manage your foot problem. This may include one or more of the following options:
- Advice over the telephone
- An appointment at a podiatry clinic where your foot/feet will be examined and a treatment plan agreed
All patients needing an appointment will be seen according to the priority of their condition. Relevant health education information will be sent to you, if appropriate, following the telephone assessment.
Can I use Podiatry Direct or the walk-in clinic if I already receive NHS podiatry services?
No. If you currently attend an NHS podiatry clinic and have an enquiry about an appointment (or any queries relating to the service) please contact the appointments office on 0300 300 0024.
- Telephone or in person consultation to provide lifestyle advice to promote health and prevent a wide range of ‘Preventable Health Conditions”
Temple 15, Princess of Wales Hospital
Tel: 01656 752975 (Bridgend), 01639 684304 (Neath), 01792 530842 (Swansea)
Disabled Access: Yes
The team is based in Bridgend, Neath and Swansea;
Bridgend – 01656 752975
Neath – 01639 684304
Swansea – 01792 530842
Pulmonary rehabilitation is a comprehensive intervention based on a thorough patient assessment followed by patient-tailored therapies that include, but are not limited to, exercise training, education and behaviour change, designed to improve the physical and psychological condition of people with chronic respiratory disease and to promote long term adherence to health-enhancing behaviours ( American and European Respiratory Society 2013) The Pulmonary Rehab service is delivered in all GP cluster networks across the ABMU Health Board footprint in community and leisure facilities enabling patients greater access to the intervention
Referral Criteria: This service is available for patients that have been diagnosed, via Spirometry, with COPD by GPs. Referrals can also be made for patients diagnosed with Interstital Lung Disease via a consultant only. Bronchiectasis specific PR is in Neath via Consultant Referral only.
Referral Process: Referrals are made via a specific Pulmonary Rehabilitation referral form which is available to all GP Practices. Please note, an online referral form is to be introduced via Welsh Clinical Portal.
- ACCESS THROUGH SINGLE POINT OF CONTACT (SPOC)
The purpose of the SPOC service is to act as the initial contact for people who require information and advice relating to the health and wellbeing of children, families and adults.
SPOC can accept referrals and offer help concerning:
- Support provided by the council or health services for children, adults and families
- Support services provided by community organisations and voluntary groups for children, adults and families
- Safeguarding issues of suspected abuse or neglect of a child or adult (If you are worried about someone’s immediate safety please contact the police on 999)
To contact SPOC, call (Open 8.30am to 5pm Monday to Thursday and 4.30pm on a Friday) or email email@example.com. The service is currently operating a ‘call back system’ which asks people to leave a message and then a member of the team will get back to you.
All access to sexual health clinics is now appointment only. Tel: 0300 5550279 – Please note, the line will be closed 12.30 – 13.00 each day for lunch. E-mail: SBU.SexualHealth@wales.nhs.uk
Alternatively see: Frisky Wales
Accessing sexual health services
What we do
Free and confidential:
- sexual health advice, testing for sexually transmitted infections (STIs/STDs) and treatment
- contraception, including emergency contraceptive pill and emergency coils. NB – emergency coils can only be fitted at our main centres at Singleton and Neath Port Talbot hospitals and Quarella Road clinic, Bridgend
- pregnancy testing
- HIV testing
- access to PrEP (pre-exposure prophylaxis) at Singleton Hospital
- access to PEP (post-exposure prophylaxis) at Singleton and Neath Port Talbot hospitals and Quarella Road clinic, Bridgend
- hepatitis B vaccination at Singleton, NPTH and Quarella Road
- abortion advice and referral
- help for victims of sexual assault
- psychosexual counselling
Links to further information on STIs and contraception can be found at the bottom of the page.
Helpline 0300 5550279
Please note: The helpline and email address will be closed on Friday 6th May and Friday 13th May for staff training.
The helpline opening times are:
Monday – 8am – 6.30pm
Tuesday – 8am – 6.30pm
Wednesday – 8am – 3.30pm
Thursday – 8am – 3.30pm
Friday – 8am – 1pm
Please note, the line will be closed 12.30 – 13.00 each day for lunch.
Patients can now contact us via SBU.SexualHealth@wales.nhs.uk
Appointments can now be made via the helpline number for coil insertions and implant removals/exchanges.
Whether you need safe sex advice, contraception information or a test for a sexually transmitted infection (STi) our team of specialist staff are on hand to deal with your query in confidence. This means we won’t routinely discuss you with anyone else, including the GP or other hospital services. Unless we feel there is a risk of harm to you or someone else, everything we discuss and do is in the strictest of confidence, even if you are under 16 you have the same rights.
There may be times we need to speak with you about treatment so please let us know how best to contact you. A mobile number is fine but please make sure staff are aware of any changes to your phone number or address.
Sometimes we may change the clinic opening times and services available on a particular day. Ring us first to check, just in case. And we do shut the clinic if a lot of patients are still waiting to be seen when we are due to close.
Below are links to two new services offering support over the phone for young people in Neath Port Talbot during lockdown.
This link will take you to a Facebook post from NPT Youth Service about a Relationship Advice Drop in Service [RADS], this is only in relation to Sexual Health and Relationships.
This link will take you to a Facebook post from NPT Youth Service about a ‘Talk to a youth worker’ service, this is in relation to the wider issues young people may have.
There are a team of RADS Advisors and Youth Practitioners responding to any calls from local young people and supporting or signposting them as necessary.
The Specialist Palliative Care team (The Team) based at Ty Olwen provides a service to Singleton, Morriston, Neath Port Talbot and outlying community hospitals. It also provides a community service to the population of Swansea and NeathPortTalbot.
The service provides a range of specialist support. These include:
- Advice with managing symptoms
- Psychological support for patients and families
- Information and education support for patients and families
The care is delivered in partnership with the general practitioners, district nurses, hospital based doctors and nurses. The Team consists of doctors, nurses, physiotherapists, occupational therapists; designated social worker, chaplaincy service, administration and volunteer staff.
The following Specialist care is offered in the following settings depending on the needs of the patient.
Children, young people and their families sometimes need a little extra support for them to have happy and healthy lives.
Team Around the Family (TAF) is an early intervention and prevention service that aims to work with families to help them identify their strengths and needs. TAF will then support them to achieve their individual goals by offering advice, guidance and support. TAF can also support families through the co-ordination of other agencies.
Virtual wards that provide support for the frail elderly, and those with complex health and social care needs, in their own homes rather than in hospital are to be expanded across Swansea Bay.
A virtual ward is a weekly multidisciplinary team meeting, conducted over Teams, involving primary care, secondary care and voluntary services.
They combine their expertise to discuss how to manage and support frail and potentially frail patients within their own community, helping take the strain off Swansea Bay’s hospitals.
Although the concept is not new, having already proved to be beneficial in three of the health board’s eight cluster areas – and coming to the fore during the pandemic – its expansion has now been agreed..
The move will see enhanced virtual wards in four of Swansea Bay’s eight primary care clusters (Bay, Cwmtawe, Neath and Upper Valleys) with plans for the remaining four to enjoy similar roll out next year.
Recruitment is currently underway to staff the virtual wards with such roles as virtual ward clinical manger, geriatrician, pharmacist, occupational therapist, GP and clinical nurse specialists.