How do I register with the practice?

Hello and Welcome!

Thank you for your interest in becoming our patient here at Castle Surgery.

To register with us, just get in touch with our friendly Reception Team. [Phone us on 01639 622 050]

They’ll give you forms and arrange your first appointment to have a ‘new patient check’ with the practice nurse. Please bring your NHS medial card with you if you have one.

Don’t have one? Don’t worry! If you do not have a medical card, we’ll just ask you to fill out a registration form for each person registering with Castle Surgery.

In addition, all patients will be asked to complete a new patient questionnaire, allowing us to provide medical care in the interim period, while your medical records are transferred from your old practice to this one.

Patient Rights and Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

The Practice will:

  1. Ensure our patients have 24-hour access to medical advice.
  2. Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  3. Work in partnership with you to achieve the best medical care possible.
  4. Involve you and listen to your opinions and views in all aspects of your medical care.
  5. The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

Castle Surgery would kindly ask that you:

  1. Let us know if you intend to cancel an appointment or are running late.
  2. Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
  3. Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

Confidentiality & Information Sharing

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
 
  • To provide further medical treatment for you e.g. from district nurses and hospital services
  • To help you get other services e.g. from the social work department. This requires your consent
  • When we have a duty to others e.g. in child protection cases
 
Anonymized patient information will also be used at local and national level to help the Local Health Board and government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.

Violent and Abusive Patients: Zero Tolerance policy.

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

Preference of Practitioner

You and your doctor
Patients are registered with the practice, not an individual GP.

 

For administrative reasons your medical card will be issued in the name of one of the doctors; however, you can at any time express a preference for a particular doctor, for either all of your medical needs or on a case-by-case basis. The practice will endeavour to do its best to respect your choice but may not always be able to do so.

Facilities

The main disabled access is situated at the front of the building. There is also access at the rear.

There are approximately twenty-four parking spaces and an additional four disabled spaces.
At the main reception centre there is a T Wave loop amplifier and a portable amplifier available for use during consultations.
There is a disabled toilet on the ground floor.

Moving out of area?

If you’ve moved out of area, please register with a local surgery there so that they can have access to your medical records to help provide medical treatment.

Students:

Students should be registered with a practice near their residence at university. If they need care while at home they should then be seen as temporary residents.