Opening Hours

Day

Opening Hours

Monday 8:00 am to 6:30 pm
Tuesday 8:00 am to 6:30 pm
Wednesday 8:00 am to 6:30 pm
Thursday 8:00 am to 6:30 pm
Friday 8:00 am to 6:30 pm
Saturday Closed
Sunday Closed

When is the surgery actually open?

We are open Monday to Friday, 8:00 am to 6:30 pm.

When can I call the surgery?

Calls for same day clinical help start at 08:00 am and close at 11:00 am.

HOWEVER, due to capacity reasons and patient safety, triage may close earlier to allow patients requiring URGENT matters to be prioritised first.

There is ONE on-call clinician from 17:00 to 18:30.

When is Castle Surgery Closed?

Castle Surgery is usually closed on evenings from 6:30pm and on weekends. 

We do however open for special events, like vaccination clinics for flu and covid-19 which patients will be invited to before the day in advance.

We are also closed on Bank Holidays unless otherwise stated.

Appointments can be made by telephoning our reception team on 01639 622 050. The reception team are trained to ask brief clinical details in order for the clinician to prioritise more urgent enquiries first.

 

Out of Hours

When Castle Surgery is closed, please phone 111 if you have an urgent medical problem and you’re not sure what to do or seek help from the appropriate NHS services.

If you are unsure and want to know who to contact, take a look at our page for getting help or choosewellwales.org.uk

Making your Appointment

 

If you’ve been given an appointment time, please make your way to the rear entrance of the building. Please phone the number signposted to let the team-member at the door check you in. You can either wait outside or in your car. When your clinical team member is ready, they’ll call your name and bring you inside.

Can’t make your appointment?

It’s now very rare as patients are keen to attend when given appointments same day. If for any reason you know you can’t make it, please give us a call. Not only does it mean we could offer the slot to someone else who might need it, but we also know your situation and can make plans perhaps to reschedule.

As a last resort, persistent non-attenders will be requested to meet with the Practice Manager to resolve any outstanding issues.