We’re always looking to evolving and adapting our practices to be able to do more.
Everything adds up. Every consultation that has a ‘whilst I’m here’ query of an extra 5 to 10 minutes, potentially means hours of delays. And our consultations aren’t all that we do. Often, the admin time of arranging referrals/tests/responding to results can generate as much workload as the consultations. Quite often, because we do want to deliver more patient time, our clinicians do this work in their own time.
We hope you will understand that whilst we do care about all of our patients, we also care about our colleagues and our families.
We want to be there to help our community for the long term, and so have to get that right balance. As you may know, stress can be a cause of illness. There’s a limit to the amount of healthy stress any person should persistently receive. Even though many of us CHOSE to go into the healthcare profession, we’re human too. In order for us to make sure we do our best by you and your loved ones, we need to make sure we look after our in-house team too.
As a surgery, even though it’s not obvious, we provide enough appointments that every single of our over 10,000 patients can be seen 5 times a year. We’re working to make changes over the next few years to deliver a better service and improved, personalised, timely care for our patients.