How can we help?

Symptoms, conditions, test results

Medical Help

Sick notes, letters, & mEDICALS

Admin Help

Medication, tablets and reviews

Prescriptions

Urgent or emergency

Help on the Day

speak to someone

Phone Castle Surgery

booking or cancelling

Appointments

THANK YOU!

Thank you for your patience and understanding.

The demand at Castle Surgery is very high and all of our team members are very busy.

It’s NOT that we do not want to help you. We would love to be able to help everyone.

NHS resources everywhere are overstretched.

We have been and are currently working behind the scenes to try and improve access with the resources that we do have and really do appreciate the patience you have shown us.

Medical Help

Advice and support

111 Online Symptom Checker

Direct help with Pharmacy

Pharmacy Common Ailments

Advice and support

Self Help

Book

Blood Tests

Book

Physiotherapy

From other health professionals

Non Urgent Help

Get in touch

Contact Castle

dISCUSS blood tests, swabs/ scans etc, ARRANGED by CASTLE SURGERY.

Test Results

cLINIC APPOINTMENTS

Book routine appointments

Can’t make it? cancelling means we could reschedule for someone else.

Cancel Appointment

Tell us your home blood pressure or weight

Update Medical Records

Coming soon

Medication Reviews

Private Care

Private Referral

Fit note, commonly known as ‘sick notes’ or ‘doctor’s paper’

Sick Notes

support letters

Doctor’s Letter

under construction for trial

Request a test

under construction for trial

Follow up referral

Local help

Local Services A to Z

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Admin

Become a new patient at Castle

Register 

Fit note, commonly known as ‘sick notes’ or ‘doctor’s paper’

Sick Notes

support letters

Doctor’s Letter

Private Care

Private Referral

Personal and medical details

Update your details

Insurance lcaims

Insurance

pip, universal credit

Benefits

HGV

Medicals

can’t make it?

Cancel your appointment

CHANGE OF ADDRESS, NEW PHONE NUMBERS

Update Personal Details

Tell us your home blood pressure or weight

Update Medical Records

online Feedback Form

Contact Us

suggestions, compliments & complaints
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Prescriptions

order your regular medications

Repeat Prescriptions

manage repeat medications online

MyHealthOnline

Coming soon

Medication Reviews

Coming soon

New (one off) Medication requests

Please read below

Deliveries

opening times

Pharmacy Locations

choose where your prescriptions automatically go for collection

Nominate your Preferred Pharmacy

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Non-Urgent/ Routine Appointments

with a GP OR NURSE

New Appointment

(being trialled and may be removed at any time)

Online Booking Requests

can’t make it?

Cancel your appointment

Booking

Hospital blood test

click to ring 01792530636

Children under 12 blood test

Muscles, ligaments, joints

Physiotherapy

injections and vaccination

Flu Jab

aNTI INFLAMMATORY AT THE SITE

Joint injection

Other Vaccination

Pill check form

Oral Contraception

Pill, PATCHES, GELS

HRT

Cervical health

Smears

aSTHMA, COPD

Clinics

dIABETES, HEART FAILURE

Clinics

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Non-urgent Help

Feet, toes and nail health

Podiatry

Joints, muscles, tendon and ligament issues

Physiotherapy

Hearing, wax removal

Audiology

Local

Sexual Health

Frisky wales

Online Sexual Health Help

Wellbeing

Mental Health & Wellbeing

Teeth

DENTAL

oPTICIANS

EYES

Maternity Services

Unplanned Pregnancy

swallowing & speech

Speech & Language

Community nursing

District Nursing

support with nutrition & weight management

Dietician

sUPPORTING CHILDREN’S GROWTH AND NUTRITION

Paediatric Dietician

rehabilitation and recovery

Occupational Therapy

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Urgent Help on the Day

aCCIDENT & EMERGENCY

Morriston A&E

lIFE THREATENING EMERGENCIES

999

URGENT MEDICAL HELP AND ADVICE FOR EVENINGS AND WEEKENDS

111

sprains, cuts, minor accidents

Minor Injuries Unit

Urgent Mental Health help

Mental Health Crisis

Eye pain, red eyes, vision problems, see what wecs can help with

Eyes

EMERGENCY DENTISTS THROUGH 111

DENTISTS

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Accident & Emergency

Emergencies at A&E Morriston Hospital

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic accident
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999 Emergencies

  • When you need to go to A&E but are too unwell to get there safely.
  • Any immediate threat to life/safety

Call 999 now if you have any of these:

  • signs of a heart attack pain like a very tight band, heavy weight or squeezing in the centre of your chest
  • signs of a stroke face dropping on one side, can’t hold both arms up, difficulty speaking
  • tried to end your life by taking something or harming yourself
  • severe difficulty breathing not being able to get words out, choking or gasping
  • heavy bleeding spraying, pouring or enough to make a puddle
  • severe injuries after a serious accident
  • seizure (fit) someone is shaking or jerking because of a fit, or is unconscious (can’t be woken up)
  • sudden, rapid swelling of the lips, mouth, throat or tongue

Deaf people can use 18000 to contact 999 using text relay.

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111

  • For advice 24/7 when it is URGENT but NOT AN EMERGENCY
  • When you need to seek medical attention that isn’t an emergency but cannot wait until Castle Surgery opening hours (8 am  to 6:30 pm, Monday to Friday, excluding bank holidays)
  • 111 has teams of doctors, nurses and paramedics
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Minor Injuries Unit

  • Minor Injuries Unit, Neath Port Talbot Hospital

    • Adults and children over the age of one who have had an accident within the last couple of weeks can be seen at the Minor Injury Unit at Neath Port Talbot Hospital,It is open between 7.30am and 11.00pm, seven days a week,
    • Neath Port Talbot Hospital, Baglan Way, Port Talbot, SA12 7BX.
    • Contact number: 01639 862160

    What’s in MIU?

    • An experienced team of specially-trained emergency nurse practitioners, triage nurses and health care support workers treat patients for minor conditions including:
      • cuts and minor burns
      • sprains and strains
      • broken bones
      • dislocation of the shoulder, fingers and toes
      • head and facial injuries with no loss of consciousness and the patient is not taking anticoagulant (blood thinner) medication.
      • neck injuries, where you are mobile with no pins and needles in your arms
      • back injuries where you are mobile and the pain has not occurred from you twisting your back or lifting something
      • foreign bodies to eyes, ears and nose
      • non-penetrating eye and ear injuries
      • rib injuries where you are not coughing up blood and you don’t have a chest infection
      • bites (insect, animal or human)
      • insect stings
      • assaults.

      The team CANNOT TREAT:

      • symptoms of Covid-19
      • colds, coughs, sore throats, earache, rashes, temperatures
      • urinary infections, cystitis or catheter problems
      • dental problems
      • accident with injury to abdomen/stomach
      • chest pain
      • breathing problems
      • stroke
      • painful limbs, joints or backs
      • skin complaints including boils and rashes
      • wounds that have not been caused during an accident.
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Mental Health Crisis

Need help fast?

There are a number of FREE helplines and websites:

Safety at immediate risk?

  • Try to get to a place of safety, like a hospital. If you cannot, please phone 999 urgently.
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Self Help

111 Online Advice

NHS conditions

Mental Health & Wellbeing

Self-Help isn’t about being left on your own.

Self Help is about learning to know when you can look after yourself, and when to seek help from other health professionals.

Take a look at the symptom checker for advice on symptoms, or the NHS conditions on specific medical conditions.

We’ve grouped some of the common conditions below.

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Common Conditions

Take a look at the conditions below. Did you know, your local pharmacy can help with various common ailments too?

For the Full NHS A to Z list, you can click here.

There is also a huge A to Z video library if you want to watch, listen and learn about a medical condition

Feet

General

Kidney problems

Oral and Mouth Problems

Sexual & Genital Health

You can contact the local Sexual Health Clinic

Call 0300 5550279

or email SBU.SexualHealth@wales.nhs.uk

You can get tests sent to your home with FriskyWales

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Call today

mon to fri, 08:00 am – 6:30pm

Consult Today*

*IF SAFE CAPACITY ALLOWS
online Feedback Form

Contact Us

suggestions, compliments & complaints
Other ways to

Get Help

Phone 01639 622050

What is telephone triage?

 
Phone 01639 622050

Why is the telephone line engaged?

 

What is Urgent Primary Care Centre?

This is tested. the trial may end and this feature removed without notice.

Online Booking Consultation

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Appointment

Our phone lines are open from 08:00 am to 6:30 pm, Monday to Friday (except bank holidays).

We operate a telephone triage first. This is from 08:00 am to 11:00 am Monday to Friday.

Because there is a limit to the amount of safe consultations that can be made, the triage times may close earlier in order to safely deal with urgent cases for the day.

You can still seek medical help through various resources, including 111 by phone, 111 online or the self-help section.

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Triage

Triage allows the clinicians to manage large volume of calls by prioritising urgency of calls.

This is why our Medical Reception are trained to ask you certain questions because this can enable us to quickly decide what action needs to be taken.

Staffing is an issue nationwide.

We are extremely grateful for your patience and understanding.

We are making changes continually to manage demand in the safest way possible.

  • Our Medical Reception team are trained to ask you certain questions.
  • This can enable the clinicians to quickly decide what action needs to be taken.
  • The more information you share, the more we may be able to help you.
  • At times, our team may give advice and signpost to more appropriate services that we have advised our team.
  • However, we appreciate personal preferences and you do not have to disclose anything.
  • Please note, they aren’t asking to be nosy. They ask questions because it helps our clinicians know the context of your call in order to best help you or your loved one in need.
  • We apologise that we cannot guarantee when you will be called back. Castle Surgery is open from 08:00 am and closes at 6:30pm.
  • Your team of clinicians will aim to call you back as soon as they are able and we are grateful for your understanding that at times there may be others in our community that become acutely unwell or require urgent medical attention.
  • PLEASE NOTE: Castle Surgery is a General Practice and not an emergency service.
  • We would like our patients to be safe and NOT wait for any call backs if you are experiencing any symptoms or problems that cannot wait and should be helped instead by our emergency colleagues.
  • Likewise, if your problem isn’t an emergency or immediately lifethreatening, please avoid going to A&E.
  • In the event that you are unsure, by all means, please call us and we aim to help you as soon as we can.
  • There are many instances that your clinician will ask you to attend to be seen or examined.
  • This is to confirm what your clinician is suspecting as diagnosis from what you’ve told them.
  • However, not everyone will need to be seen. Often our patients don’t want to be seen or just want advice or information.
  • According to Patient.info, it is said that over 80% of diagnosis are made on history alone.
  • With the advent of video and pictures, that increases the number.
  • This is because your history of events, the context of your background helps to paint a picture of a pattern of what most likely is happening.
  • Common things occur commonly but you will also be asked questions to ensure you aren’t experiencing anything that is sinister or needs to be dealt with as an emergency.
  • That said, there will be times when we would offer an appointment.]

Source:

  1. Summerton N; The medical history as a diagnostic technology. Br J Gen Pract. 2008 Apr58(549):273-6. doi: 10.3399/bjgp08X279779.
  • To ensure those frail and vulnerable in the community still receive the right care, we may need to arrange home visits.
  • We are grateful for your understanding in prioritising patients who are housebound.
  • Home visits may be undertaken by a range of clinicians, including doctors, practice nurses, district nurses, paramedics and healthcare assistant.
  • We often will telephone first to ensure the right team member is in assistance.
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Engaged phone line?

Yes!

We are here!

At times we may have unforseen illness and absences.

The telephone line is engaged because we have so many people phoning at once which overwhelms the system.

However, if you redial, you should eventually get through.

We apologise that this means some people can get through in under 2 minutes whilst some have to try several times first.

  • We are definitely exploring options into improving our telephone lines
  • One of the ways we are trying to reduce pressure on the phones is by utilising our online web platform.
  • By allowing more access online, it means those that need or can only use the telephones may find it easier to access.
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What is UPCC ?

This is a new service for urgent same day GP review.
Most ‘NEW’ Symptoms.

  • Cough/suspected chest infections
  • Urinary tract infections
  • Tonsilitis/sore throats
  • Sudden onset abdominal pain
  • Adults and children with fever
  • Sudden onset rashes
  • Skin infection – cellulitis and impetigo
  • Acute, severe back pain
  • Exacerbations of asthma
  • Exacerbations of COPD
  • Severe ear ache
  • Acute pregnancy problems e.g. bleeding/vomiting
  • Shingles
  • Acute pain – new onset
  • Conjunctivitis of all ages
  • Childhood eczema
  • Nappy rash
  • Chest pain and palpitations
  • Ongoing care of chronic medical issues
  • UPCC is based in Neath Port Talbot Hospital.
    • This is near, but not in, MIU
  • UPCC is sometimes in morriston. This is by Costa Coffee at main entrance.
  • The GP/Nurse Practitioner on the day will review the information you have shared with our reception team.
  • Depending on the demand on the surgery, if your symptoms are appropriate, our team will pass your details to UPCC who will phone you.
  • Yes, some things can be dealth with remotely.
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Online Booking for Triage

(Trial)

The maximum number of safe entries have been received.