Each member of our team has different skills and roles. Let’s get you to the right one.

Who do you need to get in touch with?

If you become unwell or are injured make sure you choose the right NHS service to make sure you get the best treatment. Choosing Well website explains what each NHS service does, and when it should be used.

choosewellwales.org.uk

Choosing Well means that you and your family will get the best treatment. It also allows busy NHS services to help the people who need them most

Alternatively, take a look at the options below. If you’re still not sure, get in touch with our reception team.

01639 622050. Monday to Friday, 08:00 to 18:30.

They’ll take some details which will be reviewed by our clinicians who will get back to you as soon as they can.

We apologise that we cannot guarantee when because they are often dealing with those more acutely unwell or requiring urgent medical attention first. If you are not feeling unwell and are waiting, please take a look at the Symptom Checker online.

Do NOT wait for a call back if you require A&E/999.


Which team member should you get in touch with?

General Practitioner

The GPs tend to deal with the more complex problems. They triage calls to direct enquiries to the right team member. In addition to the serious cases, they would also support other clinical enquiries and review cases that presented more than expected.

Nurse Practitioner

The Nurse practitioner is another senior clinician that carries similar roles to the GP.

GP Registrar

These are qualified doctors that are specialising to become general practitioners.

Practice Nurse

Our practice nurses see a great variety of minor illnesses as well as managing chronic conditions clinic, like diabetes, asthma, COPD and heart failure.

Pharmacist

Did you know your pharmacist can help with some minor illnesses too?

Pharmacy Technician

Medication queries? Warfarin Clinic. Recent recommendations from hospitals?

Prescribing Clerk

Medications on your repeat

Health Care Support Worker

BP checks, ECG, bloods, wound clinics, some injections and more

Paramedic

The paramedic is our community clinician who carries out the majority of home visits to those that are housebound or too frail to be seen by surgery.

District Nurses

Community based nurses

Administrative Team

From medical secretaries to IT specialists…

Practice Manager

Minor Injuries

Urgent care Minor Injuries at Neath Port Talbot Hospital sees things like cuts, burns, insect stings and broken bones. Check out their NHS site for more info if Minor Injuries is the right place.

111

If you need urgent medical help but it is NOT an emergency.

A&E

Loss of Consciousness, severe bleeding, stroke, major trauma, acute confused states/seizures that are not stopping.

See this NHS page about when to go to A&E. Otherwise, please see what are more appropriate services

999

When you need to go to A&E but have become too unwell to get there safely.

119

For those who need testing for COVID-19

 

Reception Team

They can help with various enquiries like informing you of test results after they have been actioned by the clinician.

SELF CARE ADVICE

Many minor illnesses can get better on their own or with some self care measures.

Take a look at the NHS Symptom Checker to see whether you can manage on your own or whether this needs to be seen by a clinican.