Pharmacy and Medications
If you have a query about pharmacy or your medications, take a read below.,
If you still need help, phone us on 01639 622 050
If you’re requesting a new medication that isn’t on your repeat, you will need to speak with your clinician.
Acute prescriptions are one off. If you think you may need the medication again, you will need to speak with your clinician. If so, please call 01639 622 050.
You can request these without having to speak with the clinician UNTIL you are due a REVIEW.
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If you have a prefered pharmacy, your prescription can be sent to them.
Please note that prescription delivery is at the discretion of the pharmacist and that delivery times cannot be guaranteed. This is a private arrangement between yourself and the pharmacist.
Whilst we will assist wherever possible, Castle Surgery will not be held responsible for any issues relating to the delivery of prescriptions.
If your medication requires a review with a clinician (either because it is an ACUTE medication or REPEAT that requires a review), this may not be dispensed until a review takes place. Medication reviews aim to optimise impact of your medications, minimise problems and reduce waste. If you require a medication review, please call 01639 622 050.
There are a few ways you can request your prescription online.
You can either:
1) Click Here to sign up to My Health Online
2) Click here to Use our non-urgent online repeat prescription request form
Request in advance so you don’t miss your medications
Online Prescriptions with MyHealth Online
You can order your repeat medication online using My Health Online.
To use this service, you will first need to create an account. You can do this by completing one of the forms below. These forms are also available on request at the practice reception.
Please note that these accounts will provide access to sensitive and confidential information, and as such we will need to see photo ID before we can set up an account ready for use. At present the system is available only to those of our patients who are 16 years old and over.
Request for My Health Online Account
Request for My Health Online Account 3rd Party– NB we are not currently providing this service to those patients younger than 16.
Other ways to request ONLINE
Non-Urgent Online Prescription Request
If you have a non-urgent request or query about a medication that is on your ‘REPEATS’ you can enquire below.
Please note, by requesting your prescription below online, you agree that this is a non urgent request which may take 7 working days.
This option is easier if you are only requesting one medication. Otherwise, MyHealthOnline might be a better option.