Repeat Prescription Requests

Non-urgent advice: Your Repeat Prescriptions

If you are on regular treatment, a request for prescriptions can be made by:

1) bringing your repeat prescription counterfoil to the surgery

2) sending it by post

3) or ordering online (see below).

You will need to allow 48 hours for the prescription to be processed until it is ready for collection (excluding weekends and Bank Holidays).

If you collect from the Castle Pharmacy please allow an extra 24 hours.

If sending the request by post, please enclose a stamped self-addressed envelope for its return. You will need to allow 7 days for its arrival and return.

Non-urgent advice: Prescription Delivery

Some chemists will deliver prescriptions free of charge to housebound patients on request.

Please note that prescription delivery is at the discretion of the pharmacist and that delivery times cannot be guaranteed. This is a private arrangement between yourself and the pharmacist.

Whilst we will assist wherever possible, Castle Surgery will not be held responsible for any issues relating to the delivery of prescriptions.

Non-urgent advice: Online Repeat Prescription Ordering

You can order your repeat medication online using My Health Online.

To use this service, you will first need to create an account. You can do this by completing one of the forms below. These forms are also available on request at the practice reception.

Please note that these accounts will provide access to sensitive and confidential information, and as such we will need to see photo ID before we can set up an account ready for use. At present the system is available only to those of our patients who are 16 years old and over.


More information on the following document... Request for My Health Online Account

More information on the following document... Request for My Health Online Account 3rd Party– NB we are not currently providing this service to those patients younger than 16.

More information on the following document... User Guide for patients     

More information on the following document... Frequently Asked Questions

To order your repeat medication, please click here for Online Repeat Prescription

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